Help & Support
Questions, bug reports, account problems, or anything else — reach us directly and we will get back to you.
Contact us
- Hours
- Mon–Fri, 10:00–18:00 (KST, UTC+9)
We aim to reply to every email within one business day.
Frequently asked questions
What is Jinjja?
Jinjja is a Seoul food and nightlife guide — curated local places, AI recommendations, walkable routes, and dining tables you can join to eat with other people instead of alone.
How do I report a bug or get help with my account?
Email us at the address above with your account email and, if you can, a screenshot. Including the screen you were on and what you expected to happen helps us reproduce it faster.
How does the free trial work?
New subscribers get a free trial before the first charge. The trial converts to a paid subscription automatically when it ends unless you cancel at least 24 hours beforehand. Trial eligibility is limited to one per Apple ID or Google account.
How do I cancel or manage my subscription?
Subscriptions are billed by Apple or Google, not by us, so they are managed in your store account. On iPhone open Settings, tap your name, then Subscriptions. On Android open the Play Store, tap your profile, then Payments & subscriptions. Cancelling stops future renewals; access continues until the current period ends.
How do I request a refund?
Because purchases are processed by the app stores, refunds are handled by them. Request one at reportaproblem.apple.com for iOS, or through Play Store order history on Android. Email us as well and we will help follow it up.
How do I delete my account and data?
Email us from the address on your account asking for deletion and we will remove your account and associated personal data. See our Privacy Policy for what we store and how long we keep it.
Still stuck?
If none of the above helps, email us — a real person reads every message.
