Terms of Service

These Terms of Service ("Terms") govern your use of the Jinjja mobile app, the website jinjja.io and related services (together, the "Service"), operated by Jinjja Labs Inc. (주식회사 진짜랩스, business registration number 193-88-03762, 22-1 Seongsan-ro 9-gil, Seodaemun-gu, Seoul, Republic of Korea).

By creating an account or using the Service you agree to these Terms and acknowledge our Privacy Policy. If you do not agree, please do not use the Service.

Jinjja helps you eat like a local in Korea. The Service includes curated restaurant and place information, dish guides, walking routes, an AI food concierge, menu photo translation, dining tables and events where you can eat with other people, live group food crawls, tap-to-reward NFC tags and stamp cards offered by venues, and a business portal for venues and event teams.

The core Service is free. Some features are part of the paid Premium subscription (section 5). We may add, change or retire features over time; we will give notice under section 16 before a change that materially reduces what you have paid for.

You must be at least 14 years old to create an account. We ask for your date of birth to confirm this.

You may sign up with an email address and password or with a sign-in provider such as Google or Apple. Keep your credentials and any passkeys or two-factor codes secure; you are responsible for activity under your account. Provide accurate information and keep one personal account.

You can delete your account at any time in the app (Account → Delete account). Deletion is immediate and permanent, as described in the Privacy Policy.

You keep ownership of the reviews, photos, videos, routes, messages and other content you submit ("Your Content"). You grant Jinjja Labs a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, translate, adapt for display and show Your Content within the Service and in promoting the Service, for as long as it remains on the Service. The licence ends when you delete the content or your account, except where others have already shared it or we must keep it by law.

You are responsible for Your Content and confirm you have the rights to post it. Reviews must reflect your genuine experience. We may review, refuse or remove content that breaks these Terms or the law, and we may translate content automatically so that other users can read it.

Premium is an auto-renewing subscription sold through the Apple App Store or Google Play. The price, billing period and included features are shown before you confirm a purchase. Payment is charged to your store account and renews automatically at the end of each period unless you cancel at least 24 hours before it ends.

You can manage or cancel your subscription in your App Store or Google Play account settings; deleting the app or your Jinjja account does not cancel it. After cancellation, Premium remains active until the end of the paid period.

Refunds are handled by Apple or Google under their refund policies. Nothing in these Terms limits your rights under the Korean Act on the Consumer Protection in Electronic Commerce, including withdrawal of a purchase that has not been used. Free usage allowances, such as a trial menu scan, have no cash value. Daily limits for Premium features are shown in the app and may change with notice.

Dining tables, events and food crawls connect you with people you may not know. Jinjja does not run background checks or verify users' identity, age or gender beyond what they tell us, and is not a party to any meeting between users.

Use your own judgment: meet in public places, tell someone where you are going, and leave if you feel unsafe. Hosts are responsible for the plans they publish.

Report anyone who makes you uncomfortable or breaks these Terms using the in-app report and block tools. In an emergency, contact local emergency services (112 police, 119 fire and ambulance in Korea).

The AI concierge, menu photo translation, automatic translations and dish guides are generated or assisted by AI and may contain mistakes. Place details such as opening hours, prices and menus come from venues, users and third-party sources and can be out of date.

Do not rely on the Service for allergy, medical, religious or dietary safety decisions. Always confirm ingredients and allergens with the venue before ordering.

Rewards, stamps and offers are provided by the participating venue or event team, which is responsible for honouring them. Rewards have no cash value, cannot be transferred or sold, may carry conditions and expiry dates set by the venue, and may be withdrawn when a campaign ends.

To keep rewards fair, a scan may be checked against your device and your location at the venue. We may cancel rewards obtained through multiple accounts, automation, tag tampering or other abuse.

With your permission, the Service uses your device's location to show nearby places, events and tables, answer location-aware questions from the AI concierge, verify reward scans at a venue, and, when you choose to share it, show your live position to the other members of a food crawl. Location-based services are free of charge.

Location is used only after you allow it in your device settings, and you can withdraw permission there at any time. Live crawl sharing runs only while you have switched it on, including in the background, stops automatically after 8 hours, and can be stopped at any time with Stop sharing location on the crawl screen. Crew members see your position only during the crawl.

You may ask to see, correct or delete records of how your location was used or provided, and to have us stop using it, by contacting the Location Information Manager named in the Privacy Policy. Records of location use and provision are kept as described in the Privacy Policy, as required by the Act on the Protection and Use of Location Information. Disputes about location information can be referred to the Korea Communications Commission or the Personal Information Dispute Mediation Committee.

Businesses can claim a venue or register an event team through the Jinjja partner portal. Claims are verified, which may include your business registration number, a contact phone number and proof that you represent the business.

Partners are responsible for the accuracy of their listings, menus, prices, events and campaigns, for honouring the rewards they offer, and for complying with the laws that apply to their business. We may decline or remove a claim or listing that cannot be verified or breaks these Terms.

When using the Service you must not:

• post fake, paid-for or misleading reviews, or review a business you own or compete with;
• harass, threaten, discriminate against or sexually solicit other users;
• impersonate anyone or misrepresent your age, gender or affiliation;
• post illegal, hateful, sexually explicit or infringing content, or spam and unsolicited advertising;
• abuse rewards, create multiple accounts or tamper with NFC tags;
• scrape, copy or resell data from the Service, or access it with bots or automated means without our written permission;
• reverse engineer, overload or interfere with the Service or its security.

If you break these Terms or the law, or put other users at risk, we may remove content, limit features, or suspend or close your account. Except where urgent action is needed to protect users or the Service, we will tell you the reason and give you a chance to respond. You can appeal a decision by contacting [email protected].

You may stop using the Service and delete your account at any time.

The Service relies on third parties such as the Apple App Store and Google Play (purchases), Google, Apple and other sign-in providers, and map and navigation apps you choose to open. Your use of them is also governed by their own terms and privacy policies, and we are not responsible for their services.

The Service, including its software, design, the Jinjja name and logo, the Mochi character, guides and curated content, belongs to Jinjja Labs Inc. or its licensors and is protected by law. You may use the Service for your own personal, non-commercial purposes; no other rights are granted.

We work to keep the Service accurate and available but provide it as is and as available, and cannot guarantee it will be uninterrupted or error-free. We are not responsible for the food, service or conduct of venues, or for the conduct of other users.

To the extent permitted by law, Jinjja Labs is not liable for indirect, incidental or consequential damages, or for losses caused by events beyond our reasonable control such as natural disasters or outages of telecommunications or third-party services. Nothing in these Terms limits our liability for damage caused by our intent or gross negligence, or any liability that cannot be limited under Korean law.

We may update these Terms. We will post changes in the Service at least 7 days before they take effect, or at least 30 days before for changes that are unfavourable to you, stating what changes and when. If you do not agree, you may stop using the Service and delete your account before the effective date; continuing to use it afterwards means you accept the updated Terms.

These Terms are governed by the laws of the Republic of Korea. Disputes will be resolved by the court with jurisdiction under the Civil Procedure Act of Korea. We will first try to resolve any complaint through [email protected].

These Terms are provided in several languages. If the versions differ, the Korean version prevails.

Jinjja Labs Inc. (주식회사 진짜랩스), representative 이유리, 22-1 Seongsan-ro 9-gil, Seodaemun-gu, Seoul. Email: [email protected]. Further business details are on our Business Information page.